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SRE Framework
Requeest Management
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SRE Framework
SRE vs Managed Service SRE
Documentation
For Delivery Teams
For Commercial Teams
Lessons Learned
SRE Framework
SRE Framework
SRE vs Managed Service SRE
SRE vs Managed Service SRE
Understanding SRE and App Managed Services SRE
Documentation
Documentation
Introduction
SRE Service Model
SRE Service Model
SRE Service Model Overview
SRE Responsibilities and Boundaries
Service Lifecycle
Service Lifecycle
Commercial Engagement
Commercial Engagement
SRE Considerations During Sales
Statements Of Work
Defining Service Scope
Service Level Agreements
Operational Assumptions and Dependencies
Discovery and Design
Discovery and Design
Early SRE Engagement
Architecture and Design Considerations
Operational Requirements
Technology Standards
Delivery
Delivery
Production Readiness
Observability Requirements
Monitoring and Alerting Requirements
Disaster Recovery and Business Continuity
Security and Compliance Requirements
Documentation Requirements
Transition Into SRE
Transition Into SRE
SRE Assessment
Handover Process
Knowledge Transfer
Hypercare
Service Acceptance
Service Commencement
Operational Ownership
Operational Ownership
Service Commencement
Operational Readiness Review
Continuous Improvement Transition
SRE Operations
SRE Operations
Service Management
Service Management
Incident Management
Requeest Management
Problem Management
Change Management
Release Management
Reliability Engineering
Reliability Engineering
Service Level Objectives
Reliability Metrics
Error Budgets
Availability Management
Capacity Management
Observability
Observability
Monitoring Standards
Logging Standards
Metrics Standards
Alerting Standards
Dashboard Standards
Automation and Engineering Practices
Automation and Engineering Practices
Automation Principles
Infrastructure Automation
Operational Tooling
Reducing Operational Toil
Operational Governance
Operational Governance
Service Reviews
Reporting
Risk Management
Technical Debt Management
Continuous Improvement
Engineering Standards
Engineering Standards
Documentation Standards
Runbook Standards
Automation Standards
Operational Patterns
Standardisation principles
Supported Technologies
Client Collaboration
Client Collaboration
Communication Framework
Client Responsibilities
SRE Responsibilities
Operational Governance Model
Escalation Processes
Managing Platform Changes
People and Capability
People and Capability
SRE Roles and Responsibilities
Engineer Capability Model
Training and Development
Knowledge Sharing
Managing Technical Diversity
For Delivery Teams
For Delivery Teams
Guidance For Delivery Teams
For Commercial Teams
For Commercial Teams
Guidance for Commercial Teams
Lessons Learned
Lessons Learned
Introduction
No SRE Early in the Delivery Pipeline
Lack of Required Production Readiness
Lack of Standardisation
Lack of a Standard Communications Framework
Ambiguity in Contracts and Statements of Work
Reactive Operations Becoming the Default Operating Model
Insufficient Protection of Delivery Phases Impacting SRE Operations
Insufficient Resource Utilisation Visibility
Requeest Management
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